Terms of Service

1. About us

Helixo is a web design studio based in Athens, Greece, operated by Pavlos Tzouvelis and Marko Doumi as an unregistered partnership. We can be reached at helixosites@gmail.com.

2. What we do

Helixo designs and builds premium websites — including visual design, copywriting, technical implementation, content management setup, automations (booking flows, integrations, payment, custom workflows), and deployment. Each engagement is scoped per project in a written proposal.

3. How a project works

1. Discovery call (30–60 minutes, free) to understand your business and goals.
2. We send a written proposal with scope, timeline, and price.
3. You accept the proposal and pay 1/3 as a deposit. Work begins.
4. Design exploration phase — at least one working meeting (~30–45 minutes) to align on direction.
5. Full design and build. Mid-project check-in to review progress.
6. Two rounds of revisions included. Each round = one consolidated batch of feedback.
7. Final payment due before launch. The site goes live.
8. 14 days of post-launch support included for fixes and bugs.

Additional revision rounds beyond the included two are billed separately.

4. Timelines

Sprint engagements: 1–2 weeks. Signature engagements: 4–6 weeks. Bespoke engagements: 8–12 weeks. Timelines start when the deposit is paid and we have received all necessary content and brand assets from you.

If you delay providing content or feedback, the timeline shifts accordingly. We will give you a revised delivery date in writing.

5. Pricing and payment

Pricing is set in each project proposal. All prices are in euros.

Payment terms:

• 1/3 deposit at project start (non-refundable once work begins)
• Remaining 2/3 due before the site is launched to your domain

Accepted methods: bank transfer (SEPA), Revolut, Stripe, or cash. We do not currently issue VAT receipts.

If final payment is not received within 14 days of completion, we reserve the right to delay launch until payment clears.

6. Cancellation and refunds

Before work begins: full refund of deposit, minus any third-party costs already incurred on your behalf (domain registration, paid plugins, licenses).

After work has begun: deposit is non-refundable. You will not be billed for any work not yet completed.

After delivery: no refunds. The project is considered complete.

7. Ownership

Upon receipt of full payment, you receive full ownership of the final website, including all code, designs, and content created specifically for your project. We retain the right to display the delivered work in our portfolio, case studies, and promotional materials.

Pre-existing tools, libraries, frameworks, and templates we use in your project remain our property and are licensed to you for use within the delivered site.

Stock photography, fonts, paid plugins, or third-party assets used in your project may carry their own licenses, which we will disclose to you at handover.

8. Client responsibilities

You agree to:

• Provide content, brand assets, and feedback in a timely manner
• Ensure all content you provide is legally yours to use (text, photos, logos, etc.)
• Hold us harmless for any copyright or trademark issues arising from content you supplied
• Provide accurate contact information and respond to project communications within a reasonable timeframe

9. Limitations

We do not guarantee specific business outcomes — search engine rankings, conversion rates, sales, or traffic. We deliver a website built to current best practices; results depend on factors outside our control.

Our maximum liability for any claim arising from a project is limited to the total amount you paid us for that project.

10. Governing law

These Terms are governed by the laws of Greece. Any disputes will be handled by the courts of Athens, Greece.

For clients outside Greece, this clause is in addition to (not in place of) any consumer protections that apply in your country of residence.

11. Changes to these Terms

We may update these Terms. Changes apply to new projects only — existing engagements continue under the Terms in effect at the time of agreement.

12. Contact

Helixo
Athens, Greece
helixosites@gmail.com