Privacy Policy

Who we are

Helixo is a web design studio based in Athens, Greece, operated by Pavlos Tzouvelis and Marko Doumi as an unregistered partnership. For privacy questions, contact helixosites@gmail.com.

What we collect

Contact form submissions: name, email address, company name, existing website (if provided), and the message you send us. This is the only personal data we actively collect.

Analytics: with your consent, we use Google Analytics 4 to understand how visitors interact with the site. This collects anonymized page-view data, device/browser type, approximate location (country-level), and referral source. We do not collect IP addresses in a personally identifiable way.

We do not collect data from cookies, trackers, or third-party services unless you give explicit consent.

How we use it

Contact form data is used solely to respond to your enquiry and discuss potential projects. We do not send marketing emails, share your data, or sell it to anyone.

Analytics data is used to improve the site. It is aggregated and never personally identifies you.

Where it goes

Contact form submissions are processed by Resend (resend.com) and delivered to our Gmail inbox (helixosites@gmail.com). Both are GDPR-compliant providers.

Analytics data is processed by Google LLC under their standard contractual clauses.

We do not transfer your data to any other third parties.

How long we keep it

Contact form messages: 24 months from last contact, unless you become a client (in which case we retain communications for the duration of the working relationship plus 12 months, for accounting and reference purposes).

Analytics data: 14 months (Google Analytics default retention).

Cookie consent records: 12 months.

Your rights under GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Restrict or object to processing
• Receive your data in a portable format
• Withdraw consent at any time (clear cookies, or email us)

To exercise any of these rights, email helixosites@gmail.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (dpa.gr).

Security

The site uses HTTPS encryption. Contact form submissions are transmitted securely. We do not store form data on our servers — it is delivered directly to our email and to Resend’s transactional logs (retained 7 days by Resend, then auto-deleted).

Children’s privacy

This service is not directed to anyone under 16. We do not knowingly collect data from minors.

Changes to this policy

We may update this policy. Material changes will be noted with a new effective date at the top of this page.

Contact

Helixo
Athens, Greece
helixosites@gmail.com